大贤者
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战斗力 鹅
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注册时间 2019-10-7
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顺便发个我用的小作文模板：
Subject: Request for Special Consideration Regarding Refund for "HELLDIVERS™ 2" Due to Policy Change
Dear Steam Support Team,
I am writing to request your special consideration regarding my refund application for "HELLDIVERS™ 2," which I purchased on【购买时间】. Initially, I was attracted by the flexible account binding policy mentioned in the game's promotion, where players could freely choose whether to link their Steam account with a PlayStation Network (PSN) account. Based on this information, I made the purchase willingly.
However, the recent announcement by the game publisher that all users must now bind a PSN account to play the game came as a surprise. This significant change contradicts the terms I understood and accepted at the time of purchase. As a platform that respects user choice, I believe Steam also values consumer rights and meeting the expectations set at the time of purchase.
While I understand Steam's standard refund policy is within 14 days of purchase and under 2 hours of gameplay, my situation falls outside of these parameters. However, I believe my case is unique and merits special consideration. This policy change effectively alters the basis of our service agreement, preventing me from enjoying the game on Steam as intended, contrary to my original purchase intent.
Considering the above circumstances, I earnestly request that the Steam team understands my position and considers providing a one-time refund as a reasonable response to this sudden change. I remain confident that Steam is committed to safeguarding consumer rights and look forward to your consistent support for users on this matter.
For your convenience, I have included the necessary purchase information:
Game Name: HELLDIVERS™ 2
Purchase Date: 【购买时间】
Playtime: 【游玩时间】 (unable to continue due to policy change)
Transaction ID: 【交易ID】
I sincerely hope we can find a satisfactory solution and thank you for taking the time to review my request. I eagerly await your positive response.
Best regards,
【steamID】
May 5, 2024 |
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楼主: kalavinka
沪公网安备 31010702007642号 )
发表于 2024-5-5 11:09
国区试了下没法退款，会以超过时间为理由直接打回来。
来自: iPhone客户端
